Office Equipment Service
Once a sale is made, our work has just begun. As a business partner we understand that your expectation is for us to be there when you need us. At Seamless Solutions we take the trust you have placed in us very seriously.
Seamless Solutions is truly your TOTAL SERVICE PROVIDER for printers, copiers, and faxes.
Our Field Service Technicians are dispatched automatically once your call is received. They are all equipped with iPhones linked into a remote technician tool so they can review the problem and service history before they arrive. Our extensive inventory of parts along with an automatic restocking program for the technicians helps to insure that they have the right parts on hand when servicing your equipment.
24-HOUR SERVICE
If your company operates beyond a normal working day (8:00 A.M. – 5:00 P.M.) Monday through Friday, SSI will provide on-site service at no additional charge, 24/7 & 365 days per year.
4-HOUR RESPONSE TIME
Seamless Solutions guarantees that we will have a Certified Service Technician at your office within an average of 4 hours from the time of your call.
FIRST CALL EFFECTIVENESS
Seamless Solutions not only works hard to arrive in 4 hours, but also to fix the problem on the first visit. Our Company auto-restocks our technicians with parts to improve on the car stocks and to reduce incomplete calls. Seamless Solutions also gives bonuses to technicians for reducing repeat calls and call backs.
COMPLETE CALL
Technicians are trained to do a complete examination of the equipment. They do more than fix the problem reported on the call. Our technicians perform a 17-point inspection at every call. We leave your investment performing and looking like new.
ZONE SPECIFIC TECHNICIANS
Seamless Solutions customers are assigned a specific Service Technician. Seamless believes that an established relationship between the customer and the service technician reduces service calls and enhances customer satisfaction.
LOANER EQUIPMENT
In the unlikely event that your machine cannot be repaired within 8 business hours, SSI will provide a loaner of comparable features and functions at NO CHARGE to you.
LEMON FACTOR
If while protected under Seamless Solutions’ Service programs you continue to have excessive service calls that cannot be rectified by service (in no less than 60 days), SSI will replace that machine with another of equal value at no additional charge.
Seamless Solutions takes pride in providing exceptional service and repair solutions for a wide range of office equipment. Recognizing the critical role that office equipment plays in day-to-day business operations, Seamless Solutions offers comprehensive maintenance and repair services to ensure the optimal performance and longevity of office devices.
The service and repair offerings at Seamless Solutions encompass a variety of office equipment, including printers, copiers, multifunction devices, 3D printers, and digital signage equipment. The company understands that any downtime in office equipment can have a direct impact on productivity, and as such, it is committed to delivering prompt and reliable support.
Key aspects of Seamless Solutions’ service and repair approach include:
Proactive Maintenance: Seamless Solutions emphasizes the importance of proactive maintenance to prevent potential issues before they arise. The company offers scheduled maintenance services to keep office equipment in optimal condition, identifying and addressing any potential issues early on.
Timely Repairs: In the event of a breakdown or malfunction, Seamless Solutions provides timely and efficient repair services. The company understands the urgency of resolving issues promptly to minimize downtime, and its skilled technicians are equipped to diagnose and address problems quickly.
Qualified Technicians: Seamless Solutions boasts a team of qualified and experienced technicians who specialize in servicing and repairing various types of office equipment. These professionals are trained to work with different brands and models, ensuring that clients receive expert support tailored to their specific devices.
Genuine Parts Replacement: When replacement parts are required, Seamless Solutions utilizes genuine and high-quality components to ensure the longevity and reliability of the repaired equipment. This commitment to quality extends the lifespan of office devices and minimizes the likelihood of recurring issues.
Customized Service Plans: Recognizing that different businesses have unique needs, Seamless Solutions offers customized service plans. These plans can include a combination of scheduled maintenance, on-demand repairs, and ongoing support to provide a tailored solution that aligns with the specific requirements of each client.
Transparent Communication: Seamless Solutions prioritizes transparent communication throughout the service and repair process. Clients receive clear and detailed information about the status of their equipment, the nature of repairs, and any recommended maintenance measures to ensure informed decision-making.
By offering a comprehensive suite of service and repair solutions, Seamless Solutions aims to empower businesses to focus on their core operations without being hindered by equipment malfunctions. The company’s commitment to efficiency, quality, and personalized service positions it as a reliable partner for maintaining and enhancing the performance of office equipment.
